Biography
Kristelle Lynne P. Ong is the Director of Call Center Academy, a TESDA-accredited training center in Cebu City, which she has led for many years. An engineer by training, she is described as the academy’s owner and administrator, and she was already its manager when it joined a free call center training program with the Cebu City government, the Department of Education and TESDA in 2012. Under her leadership, the academy offers 300-hour courses in contact center services and events management, along with technology programs such as application development, web design, Java programming, digital marketing and certified medical coding. It also takes part in the TESDA “Tulong Trabaho” scholarship program for OFWs, out-of-school youth and workers who want to upskill. She says the academy’s goal is to “enable our trainees to gain confidence in their skill sets and get hired.”